Unable to preview .ppt/.doc/.xls files

If somehow you are unable to preview .ppt/.pptx/.doc/.xls files in Eagle, the reason being to it could be the following:

  • The device didn't have Office 2019/ Office 365 installed, or the currently installed version is outdated.
  • The device may have multiple office versions installed, but the upgrade/uninstall procedure wasn't done properly, leaving a messed-up system Registry.

How to fix

1. Make sure you have Office 2019 / Office 365 installed (Skip this step if you already have Office in your device)

  • Go to the official site of Office 365 
  • Sign in with your Microsoft Account, then click Download.
  • In the download popup window, select "other option"
  • Select "Office - 64 bit"
  • Click "Install"
  • Download the installer
  • Double-click on the installer, the program will run automatically, you'll be able to use after the installation is completed.

2. Fix the Registry with the Office 365 /Office 2019 built-in repair tool

  1. Open "Settings > Apps".
  2. Find "Microsoft Office" in the Apps & features list.
    Unable to preview .ppt/.doc/.xls files - Knowledge Base | Eagle App
  3. Click and select "Modify".
  4. Select "Quick Repair", then click "Repair".
    Unable to preview .ppt/.doc/.xls files - Knowledge Base | Eagle App
  5. Click "Repair".
    Unable to preview .ppt/.doc/.xls files - Knowledge Base | Eagle App
  6. The repair progress will be finished within approx. 3 minutes.
    Unable to preview .ppt/.doc/.xls files - Knowledge Base | Eagle AppUnable to preview .ppt/.doc/.xls files - Knowledge Base | Eagle App
  7. Right-click the file in question, and click "More" > "Refresh Thumbnail" to see if the issue is fixed.

    Unable to preview .ppt/.doc/.xls files - Knowledge Base | Eagle App


3. Delete littered Office entries in the registry

  1. Click the Start menu to the bottom left, type to search "regedit".
    Unable to preview .ppt/.doc/.xls files - Knowledge Base | Eagle App
  2. Click to run Windows Registry Editor.
  3. Enter  "Computer\HKEY_CLASSES_ROOT\TypeLib\{00020813-0000-0000-C000-000000000046}" in the path, then press enter.
    Unable to preview .ppt/.doc/.xls files - Knowledge Base | Eagle App
  4. Find folders named as "1.8" and "1.7" (keep "1.9" or higher folders) in directory "00020813-0000-0000-C000-000000000046", right-click and delete them.
    Unable to preview .ppt/.doc/.xls files - Knowledge Base | Eagle AppUnable to preview .ppt/.doc/.xls files - Knowledge Base | Eagle App
  5. Right-click the file in question, and click "More" > "Refresh Thumbnail" to see if the issue is fixed.

    Unable to preview .ppt/.doc/.xls files - Knowledge Base | Eagle App

Note: Whether or not the Office is activated, Eagle can import .doc, .ppt files or so as long as the Office is installed properly
Note2: Office files encrypted by third-party tools may not be imported in Eagle.
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