Troubleshooting
Can't open Eagle? Find quick fixes for common issues.
- I can't activate Eagle, it shows "incorrect license key or email"
- I can't open Library, it prompted message "Oops! Library missed" after I open it
- I can't open Eagle, it stucked in the "Initializing..." stage
- After opening, Eagle showed blank screen
- Eagle prompted 'Library is missing' when using cloud sync tools
- I synced my library with OneDrive, but Eagle always prompted message "Oops! Library missed"
- When batch collecting images, it always prompts "Network Timeout" or "File Corrupted"
- Unable to add ai, eps, pdf files
- Unable to add .mp4 files
- Unable to add .ppt/.doc/.xls files
- Unable to add Adobe XD(.xd) files
- Unable to add .sketch files
- Unable to generate thumbnails for illustrator(.ai) files
- Cinema 4D (C4D) files didn't show thumbnails properly
- Blender (.blend) files didn't show thumbnails properly
- I can't open Eagle, it prompted message "Eagle has encountered a problem and needs to close"
- I can't open Eagle, it prompted message "Maximum call stack size exceeded"
- I can't open Eagle, it prompted message "A JavaScript error occurred in the main process"
- After you open Eagle, it shows prompt message "Error: UNKOWN: unknown error"
- Double-clicking Eagle.exe does not respond