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Troubleshooting

Can't open Eagle? Find quick fixes for common issues.

  • I can't activate Eagle, it shows "incorrect license key or email"
  • I can't open Library, it prompted message "Oops! Library missed" after I open it
  • I can't open Eagle, it stucked in the "Initializing..." stage
  • After opening, Eagle showed blank screen
  • Eagle prompted 'Library is missing' when using cloud sync tools
  • I synced my library with OneDrive, but Eagle always prompted message "Oops! Library missed"
  • When batch collecting images, it always prompts "Network Timeout" or "File Corrupted"
  • Unable to preview ai, eps, pdf files
  • Unable to preview .mp4 files
  • Unable to preview .ppt/.doc/.xls files
  • Unable to preview Adobe XD(.xd) files
  • Unable to preview .sketch files
  • Unable to generate thumbnails for illustrator(.ai) files
  • Cinema 4D (C4D) files didn't show thumbnails properly
  • Blender (.blend) files didn't show thumbnails properly
  • I can't open Eagle, it prompted message "Eagle has encountered a problem and needs to close"
  • How to Fix Microsoft .NET Framework Error
  • I can't open Eagle, it prompted message "Maximum call stack size exceeded"
  • I can't open Eagle, it prompted message "A JavaScript error occurred in the main process"
  • After you open Eagle, it shows prompt message "Error: UNKOWN: unknown error"
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