Troubleshooting
Something not working? Check common problems and how to solve them here.
Launch
A common troubleshooting guide for issues such as the software failing to start, displaying a black screen, or crashing.
- Double-clicking Eagle.exe does not respond
- Windows system double-click Eagle cannot open, prompts "This app can't run on your PC"
- After opening, Eagle showed blank screen
- After opening the software, it gets stuck in the "Initializing" state
- I can't open Library, it prompted message "Oops! Library missed" after I open it
- I can't open Eagle, it prompted message "Maximum call stack size exceeded"
- I can't open Eagle, it prompted message "A JavaScript error occurred in the main process"
- After opening the software, it prompts "Invalid authorization"
- After you open Eagle, it shows prompt message "Error: UNKOWN: unknown error"
- I can't open Eagle, it prompted message "Eagle has encountered a problem and needs to close"
Install
Solutions for potential issues encountered during the installation of Eagle software on various operating systems.
License
Assistance with resolving issues encountered during the license activation process and solutions for common error messages.
Performance
Practical suggestions for optimizing Eagle’s running speed, improving efficiency, and resolving performance-related issues.
Preview & Thumbnails
Solutions for issues related to various file formats failing to preview or generate thumbnails properly in Eagle.
- Unable to preview .mp4 files
- Unable to preview Office (.ppt, .doc, .xls) files
- Unable to preview Adobe Illustrator (.ai) files
- Unable to preview Adobe XD(.xd) files
- Unable to preview Sketch (.sketch) files
- Unable to preview Cinema 4D (.c4d) files
- Unable to preview Blender (.blend) files
- Unable to preview EPS (.eps) files
- How to Fix Eagle App Interface Icons Not Showing on Windows
- I use Eagle on Windows, but its interface text is very blurry
- macOS Interface Text Too Thin and Blurry Solution
- How to toggle sidebar?
Data Issues
Practical solutions for addressing problems related to library synchronization, data loss, file corruption, and more.
- Eagle prompted 'Library is missing' when using cloud sync tools
- I synced my library with OneDrive, but Eagle always prompted message "Oops! Library missed"
- When using iCloud, it always prompted library does not exist
- After you open Eagle, it shows prompt message "Abnormal library path permissions detected"
- Eagle File Loss First Aid Guide: Causes, Prevention, and Recovery Solutions
Collect
Solutions to various issues and challenges that may arise when using Eagle to collect web images and local files.
- Unable to use the extended drag-and-drop favorites feature
- Bookmark image shows "Download timeout" or "File corrupted"
- Saving images from foreign websites like Dribbble, Behance, Pinterest shows "Download timeout" or "File corrupted" error
- An error showed "There is no enough disk space to add file" even though there is still space
- I can't drag files to Eagle, but copy and paste still works
- I can't drag to add files, the app showed unavailable icon
Screenshots
Assistance with resolving issues related to using the screenshot function across different operating system versions.
Plugin
Having trouble with plugins? Here you'll find solutions to common installation and usage issues.
Other
Practical solutions and suggestions for addressing other common technical issues.
- How to Fix Microsoft .NET Framework Error
- Unable to click or drag using "Wacom Tablet".
- Clicking the "Open Link in Browser" button didn't do anything
- Font files cannot be installed properly (Windows)
- How to Temporarily Revert to Eagle Version 3.0?
- When the font is enabled, Eagle keeps showing prompt message that asks for permission.
- Not recommended for Eagle users to update to macOS Sequoia (15.x) version