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Troubleshooting

Resolve unexpected issues.

  • I can't open Library, it prompted message "Oops! Library missed" after I open it
  • Double-clicking Eagle.exe does not respond
  • After opening, Eagle showed blank screen
  • I can't open Eagle, it prompted message "Eagle has encountered a problem and needs to close"
  • I can't open Eagle, it stucked in the "Initializing..." stage
  • I can't open Eagle, it prompted message "A JavaScript error occurred in the main process"
  • I can't open Eagle, it prompted message "Maximum call stack size exceeded"
  • I use Eagle on Windows, but its interface text is very blurry
  • Unable to add ai, eps, pdf files
  • Unable to generate thumbnails for illustrator(.ai) files
  • Unable to add .mp4 files
  • Unable to add .ppt/.doc/.xls files
  • Unable to add Adobe XD(.xd) files
  • I can't drag files to Eagle, but copy and paste still works
  • My libraries are saved in portable storages and can't be used on both Windows and MacOS
  • I synced my library with OneDrive, but Eagle always prompted message "Oops! Library missed"
  • Using Tuxera NTFS on macOS causes the library to be unreadable
  • Unable to click or drag using "Wacom Tablet" .
  • After updating macOS Catalina (10.15), the screenshot feature is not working properly
  • Cinema 4D (C4D) files didn't show thumbnails properly
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