I have some questions, how can contact Eagle team?

Have some questions or ideas to share with us? You can do in the following ways:

  1. Click Help Center and search for related questions, We provide detailed answers for most questions.
  2. Contact our customer service team at  [email protected]. We will contact you as soon as we receive the email.

Your feedbacks are very valuable to us, and we appreciate your time to stay in touch with us. If you find an error, crash or have any problems with Eagle, please use the feedback template to compose the message, which can help our team understand your problem more clearly. 

Problem feedback template

  1. Software version:
    You can click Menu ->About Eagle to check your current version.  
  2. Operating system:
    For example: Windows 7 / Windows10 / macOS 10.14  
  3. Problem description:
    The step to reproduce the problem are the most important part of the problem feedback. Describe the problem you are experiencing as much as possible. Don't just tell us that the program went wrong. The more clearly you can describe the reproduction steps, the more likely the problem will be solved.

    #1: Describe in detail the problem you encounter
    #2: Provide the reproduction steps
  4. Application logs:
    Methods to check the software logs can be found: How do I check application logs?
  5. Other attachments:
    If the problem is hard to describe, using the screenshot or video might be a good idea.

Feature requires template 

  1. Software version: 
    You can click Menu -> About Eagle to check your current version 
  2. Operating system:
    For example: Windows 7 / Windows10 / macOS 10.14
  3. Requirement description: 
    Before adding new features, we hope to understand your needs first. Please provide the following explanation as clear as possible.

    #1. Demand scenario
    Why do you think the feature is important? In which scenario do you need it?

    #2. Ideal state
    Show the perfect state you want.

    #3. Case description
    Provide other software and service for explanations and references.
  4. Other attachments: 
  5. If possible, you can attach images to make it easier for the development team to understand your needs. 

We hope you will like Eagle!

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