I forgot my folder password, what should I do?

The folder password is encrypted and we can't help you to find back, but we can reset the folder password for you. If you need any help, please contact us ([email protected]). Please follow the steps

  1. Find the library path and "metadata.json" file 
  2. Email to [email protected], and using the format below:

Title:  Please assist me to reset the folder password
Content: Please provide "name of the folder to be reset"
Attachment: "metadata.json" file 

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