I didn't receive the license key after purchase
If you didn't receive the license key after purchase, the reason for this could be the following:
- The Email is mistakenly marked as spam
The license key is sent successfully but was marked as spam by the spam filter. Please check your spam inbox to make sure the email is sent.
- Typoed your email when purchasing.
The email you provided may be typoed/mistyped, so the system was unable to send the mail with the license key successfully.
- Third-party payment system delay
Transactions with Eagle were made through 3rd party payments, I.e. PayPal. Sometimes it takes minutes to complete the transaction.
How to resolve the issue?
If you still didn't receive the license key for a period of time, please contact [email protected].
Please provide the following information in the letter so we can assist you:
Didn't receive the license key
- Your name
- Your email address
- The time you purchased Eagle