Eagle is not responding and with a black screen after I open it

If you open Eagle and after waiting for a long time, it still fails to enter it. this problem may be caused by the opening up, as shown below:

There are many possible reasons for this problem. We will provide you a specific solution, after you send us the "software log" for analyzing, Please refer to this article to send us the problem and log to help you solve the problem.  

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